Accidents happen. The rain falls, the wind blows, ice forms unexpectedly, or someone simply trips over their own feet. Regardless of the cause, someone was injured on your business premises, and they want you to cover their medical expenses. As a business owner, you have a "duty of care," meaning you have a responsibility to ensure there is nothing on your property that could harm a potential customer. But as the saying goes, "stuff happens." Fortunately, this is why you have commercial insurance.
What to Do if Someone Is Injured on Your Property
First and foremost, you must attend to the customer’s well-being. Call 911, describe the incident, follow the operator’s instructions, and wait for the paramedics to arrive. Even if you’re unsure, it’s better to call an ambulance. Apply necessary first aid. If the customer refuses an ambulance or the injuries aren’t serious, at least provide them a quiet place to rest and offer ice or a glass of water. Then, you must address the hazard. Block it off if necessary. Document the scene with pictures before you alter anything. Do not admit or imply anyone is to blame. Complete an incident report with the time and date of the accident. Collect statements from witnesses and the injured customer. Save any surveillance footage you may have. Once all of this is covered, you should contact your insurer as soon as possible.
Contact Wenatchee Insurance Agency in Wenatchee, WA
If you are in the Wenatchee, WA area and need commercial insurance, please contact Wenatchee Insurance Agency. We’re here to help.
